Privacy Policy

Our Commitment to Privacy

At ReturnNudge, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our customer engagement platform and related services.

By using ReturnNudge, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when using our services:

• Account Information: Name, email address, password, business name, and billing information when you create an account
• Profile Information: Additional information you choose to provide in your user profile
• Customer Data: Names, email addresses, birthdays, service dates, and other customer information you upload or enter to send reminder and engagement emails
• Campaign Content: Reminder messages, birthday deals, email templates, and other content you create for customer communications
• Communication Data: Messages you send us through support channels or feedback forms
• Payment Information: Credit card details and billing addresses processed securely through our payment processors

Information Collected Automatically

When you use ReturnNudge, we automatically collect certain information:

• Usage Data: Information about how you interact with our services, including pages viewed, features used, and time spent
• Device Information: Browser type, operating system, device identifiers, and IP address
• Log Data: Server logs including access times, error messages, and system activity
• Email Engagement: Open rates, click-through rates, and delivery status for emails sent through our platform
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To send scheduled reminder emails, birthday engagement messages, and other customer communications on your behalf
• Account Management: To create and manage your account, process payments, and provide customer support
• Communication: To send you service updates, security alerts, and administrative messages
• Personalization: To customize your experience and provide relevant features
• Analytics: To understand usage patterns, measure campaign effectiveness, and improve our platform
• Security: To detect, prevent, and respond to fraud, abuse, and security incidents
• Legal Compliance: To comply with legal obligations and enforce our terms of service
• Marketing: With your consent, to send promotional communications about new features and services

How We Share Your Information

We may share your information in the following circumstances:

• With Your Team: Information is shared with other members of your account based on permissions you set
• Service Providers: We share data with trusted third-party service providers who assist in operating our platform (e.g., hosting, payment processing, email delivery)
• Email Recipients: Customer information is used to deliver reminder and engagement emails that you schedule and send through our platform
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect the rights, property, and safety of ReturnNudge, our users, and the public

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure payment processing through PCI-compliant providers
• Employee training on data security practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but remain committed to protecting your data using commercially reasonable measures.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the service to function, including authentication and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use our service to improve it
• Performance Cookies: Monitor system performance and uptime

You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit your ability to use some features of our service.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Portability: Receive your data in a structured, commonly used format
• Restriction: Request that we limit how we use your information
• Objection: Object to our processing of your information for certain purposes
• Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.

Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations and resolve disputes
• Enforce our agreements and policies
• Maintain business records for legitimate business purposes

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

International Data Transfers

ReturnNudge operates globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer personal information internationally, we implement appropriate safeguards to protect your data, including standard contractual clauses approved by relevant authorities.

Third-Party Services

Our service may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with any personal information.

We use the following categories of third-party services:

• Cloud hosting and infrastructure providers
• Payment processors
• Email delivery services
• Analytics and monitoring tools
• Customer support platforms

Children's Privacy

ReturnNudge is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email or through a prominent notice on our service
• Request your acceptance of the updated policy if required by law

Your continued use of ReturnNudge after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We are committed to resolving privacy-related concerns in a timely manner and will respond to your inquiry within 30 days.