Activity Log

Overview

The Activity Log provides a chronological record of all significant actions in your ReturnNudge account. It's useful for auditing changes, tracking team member activity, and understanding the timeline of events.

Viewing the Activity Log

1. Navigate to Activity Log in the sidebar.
2. Browse the list of activities (newest first).
3. Each entry shows:
   • Color-coded icon indicating the event category
   • Description of what happened
   • Event type badge (e.g., "Customer Added", "Email Sent")
   • Who performed the action (if triggered by a team member)
   • When it happened (shown as relative time, e.g., "2 hours ago")

What Gets Logged

Customer Events

• Customer added — A new customer was created (manually or via kiosk)
• Customer imported — Customers were imported from a CSV file
• Customer deleted — A customer was removed
• Customer unsubscribed — A customer opted out of reminders, birthday emails, or news
• Customer resubscribed — A customer opted back in

Email Events

• Email sent — A reminder or birthday email was successfully delivered
• Email failed — An email delivery failed (includes the error reason)
• Email bounced — An email bounced back from the recipient's mail server (the customer is automatically marked as bounced)
• Spam complaint — A recipient marked an email as spam (the customer is automatically marked as bounced)

Service Events

• Service created — A new service was added
• Service completed — A customer's service was marked as completed
• Service deleted — A service was removed
• Service assigned — A service was assigned to a customer (individual or bulk)
• Service unassigned — A service was removed from a customer

Broadcast Events

• Broadcast created — A new broadcast was drafted
• Broadcast sent — A broadcast finished delivering to all recipients
• Broadcast scheduled — A broadcast was scheduled for a future date
• Broadcast sent immediately — A broadcast was sent without scheduling
• Broadcast cancelled — A scheduled broadcast was reverted to draft
• Broadcast deleted — A broadcast was removed

Account Events

• Kiosk activated — A team member started a kiosk registration session
• Sending resumed — Email sending was resumed after being automatically paused due to a high bounce rate

Searching and Filtering

Use the filter options at the top of the page to narrow down activities:

• Category pills — Filter by Customers, Emails, Failures, Services, or Broadcasts
• Date range — Set a "from" and "to" date to filter by time period
• Search — Search activity descriptions by keyword

Filters can be combined. A Clear button appears when any filters are active.

Using the Activity Log

Auditing Changes

The activity log provides a complete audit trail. Use it to:

• Verify when a customer was added or modified
• Check when services were last completed
• Confirm email delivery times
• See who made specific changes

Team Oversight

For accounts with multiple team members, the log shows which team member performed each action, helping you monitor team activity and ensure proper workflows.

Troubleshooting

When investigating issues, the activity log can help you:

• Determine the sequence of events leading to a problem
• Verify that automated actions (like reminders) are running as expected
• Check if any unexpected changes were made

Tip: The activity log is read-only. Entries cannot be modified or deleted, ensuring a reliable audit trail.