Contact Us

How to Reach Us

We're here to help! Whether you have a question, found a bug, or need assistance with your account, our support team is ready to assist.

Contact Form

The fastest way to get help is through our contact form. Fill it out and we'll get back to you as soon as possible.

We aim to respond to all support requests within 24 hours during business days. Growth plan customers receive priority support with faster response times, and Business plan customers receive dedicated support.

What to Include

When contacting support, please include:

1. Your account email — So we can look up your account.
2. A clear description of the issue — What you were trying to do and what happened instead.
3. Browser and device — The browser (Chrome, Safari, Firefox) and device (desktop, tablet, phone) you're using.

Common Issues

Before reaching out, you might find your answer in these resources:

• FAQ — Answers to the most commonly asked questions.
• Quick Start Guide — Step-by-step setup instructions.
• Email Templates — Help with customizing your emails.
• Billing & Subscriptions — Billing questions and plan changes.

Feature Requests

Have an idea for how we can make ReturnNudge better? We'd love to hear it! Submit your feature requests through our contact form.

Include a description of the feature and how it would help your business. We review all feature requests and use them to guide our product roadmap.

Bug Reports

If you've found a bug, please report it through our contact form with:

1. Steps to reproduce — What you did that triggered the bug.
2. Expected behavior — What you expected to happen.
3. Actual behavior — What actually happened.

Business Hours

Our support team is available:

• Monday - Friday: 9:00 AM - 5:00 PM EST
• Saturday - Sunday: Closed

Want faster support? Growth plan customers get priority response times and Business plan customers get dedicated support. Upgrade your plan for priority access.