Features
Email History
Track every email sent by ReturnNudge with detailed delivery logs.
Overview
The Email History page provides a complete log of every email sent by your ReturnNudge account. This includes service reminders, birthday emails, and broadcast emails. Use it to monitor delivery, troubleshoot issues, and understand your email activity.
Viewing Email History
- Navigate to Email History in the sidebar.
- Browse the chronological list of all sent emails (newest first).
- Click on any email subject to preview the full email in a popup.
Daily Usage
At the top of the page, a usage bar shows your daily email activity:
- Sent today — Number of emails sent so far today
- Remaining — How many sends are left in your daily quota
- Progress bar — Visual indicator of usage (green under 80%, yellow at 80%+, red at 100%)
When you're approaching or at your daily limit, a link to upgrade your plan is shown.
Email Log Table
Each row in the table shows:
| Column | Description |
|---|---|
| Customer | The recipient's name (links to their customer page) |
| Type | Email type badge — Reminder, Birthday, or Broadcast |
| Subject | The email subject line (click to preview) |
| Status | Delivery status badge |
| Sent At | When the email was delivered |
Email Statuses
| Status | Description |
|---|---|
| Pending | Email is queued and waiting to be sent |
| Sent | Successfully delivered |
| Failed | Delivery failed (see error details in the preview) |
| Bounced | Email bounced back from the recipient's mail server |
| Throttled | Email was skipped due to daily sending limits |
Email Preview
Click on any email subject to open a preview showing:
- To — The recipient's email address
- Type and Status badges
- Sent at timestamp
- Email body — The full rendered email content
- Error message — If the email failed, the reason is shown
- Message ID — The email provider's tracking identifier (if available)
Searching and Filtering
Use the filter options at the top to narrow down your email history:
- Type pills — Filter by Reminders, Birthdays, or Broadcasts
- Status pills — Filter by Sent or Failed
- Customer dropdown — Search and select a specific customer
- Date range — Set a "from" and "to" date to filter by time period
- Search — Search by customer name or email address
Filters can be combined. A Clear button appears when any filters are active.
Email Types
| Type | Description |
|---|---|
| Service Reminder | Automated emails sent when a customer's service is due |
| Birthday | Automated birthday greeting emails |
| Broadcast | One-time promotional or announcement emails |
Troubleshooting
If a customer says they didn't receive an email:
- Check the email history to confirm the email was sent (status shows Sent).
- If the status shows Failed, click the subject to see the error message.
- If the status shows Bounced, the recipient's mail server rejected the email. The customer has been automatically marked as bounced and won't receive further emails until their address is updated. See Customers — Bounced Emails for details.
- If email sending has been paused for your account due to a high bounce rate, a red banner will appear on every page. Visit your Settings page to view your bounce rate and resume sending after resolving the issue.
- Verify the customer's email address is correct.
- Ask the customer to check their spam/junk folder.
- Ensure the customer hasn't unsubscribed from that email type.
Tip: If you notice consistent delivery issues, reach out to ReturnNudge support for help.